The service provided by Kurtains by Karen is THE BEST customer service I have ever encountered. When we had a problem with one product (out of an entire house of new window coverings ordered through Karen) Karen was on top of it immediately. The service person came out promptly, and when the product had to be returned to the manufacturer, they decided that the product would be re-made and re-installed. This was all done in a very prompt and professional manner. If you want beautiful, modern, top quality window coverings and expert advice and professional installation, call Kurtains by Karen. You will be very happy that you did.