I called Karen to come to my home to help me decide what type of curtains to put in my bay window in my living room. She gave me an appointment time right away and her and Harold came over lots of samples and suggestions. After talking with them I chose silhouettes and she sat down and gave me a quote. Delivery was timely and the installation was a great experience as well. I would highly recommend using Kurtains by Karen as she is very knowledgeable, friendly and has competive pricing. Will call on her again when the need arises.