Word of mouth got us regarding Karen and her expertise via my parents who had her do some work on their house in Guelph. We were very impressed with the end result and decided to consult with her regarding our oversized windows in our loft space in Toronto. They were tricky windows to work with, as they are set in brick, extremely large and of irregular shape. She recommended a product that we would not have though about ourselves, beautiful vinyl California shutters. There was only a slight problem with the install as the measurements were slightly off, preventing a perfect fit. Without any hesitation she returned them to the manufacturer, had the problem fixed and then installed them flawlessly with no extra cost or hassle. Since then we have used her services to outfit our rental property from top to bottom. It is nice to know that she stands by her products and service, if there is any dissatisfaction she will go out of her way to make it right. I highly recommend Karen and her team for your window covering needs.